Privacy Policy

This policy explains what information A Raymond Plumbing Inc (“A Raymond Plumbing,” “we,” “us”) collects through araymondplumbing.com and how we use it. It covers this website, our callback form, website chat and text messages we send. It does not cover the separate written agreements or invoices for plumbing work.

Who we are

A Raymond Plumbing Inc, 2740 9th Ave, Council Bluffs, IA 51501. Phone: Omaha (402) 391-1855, Council Bluffs (712) 256-0689.

What we collect

Information you give us: your name, phone number, email address if you provide it, your town or service address, and the details you write about your plumbing problem, when you use the callback form, the chat, call us or text us.
Job applications: if you apply through our Work With Us page, your contact details and the work history you choose to share. We use them only to review your application.
Technical information: like most websites, our hosting provider receives standard request data such as your IP address, browser type and the pages requested, which it uses to deliver and protect the site.
Map tiles: on the Recent Projects page, the interactive map loads map images from OpenFreeMap, which receives your IP address and the map area you view.

Website chat may be answered by an automated virtual assistant; a member of our team can follow up.

Chat session and lead source: nothing from the chat loads until you press “Start a chat”. When you do, our customer management platform saves a session ID and a short list of the pages you viewed on this site in your browser’s local storage, sends them to that platform, and looks up your approximate location (city level) from your internet address. We use this only to see which page you contacted us from and to follow up on your request. You can remove it by clearing this site’s data in your browser.

Website analytics: we use Google Analytics to understand how people use this website: which pages are viewed, how visitors arrived, their device and browser, and their approximate location (city level). It sets first-party cookies (such as _ga) in your browser. We also use Google signals: for visitors signed in to a Google account who allow ad personalization, Google combines this with their account data to give us anonymous, aggregated reports on age range, interests and devices. We do not run ads from this website. You can opt out with Google’s opt-out browser add-on, control Google’s use of your data in My Ad Center, or block cookies in your browser.

How we use it

To respond to your request, schedule and perform plumbing work, and follow up about it.
To send service messages you ask for, such as appointment confirmations, arrival updates and, after a job, a request to review us.
To keep records of our work, billing and warranty matters.
To keep the website secure and working.

We share information only with service providers that help us run the business, and only as needed for that purpose:

Our customer management and messaging platform, which stores form, chat and text-message information for us.
Our field-service and accounting software, used to schedule jobs and send invoices.
Our website host (Cloudflare) and, on the projects map, OpenFreeMap.
Your home-warranty company, if your job came to us through a warranty plan.
Anyone we must share with to follow the law or protect our rights.

We do not sell your personal information.

Text messages (SMS)

If you agree to receive text messages from us, we use your mobile number to send messages about your service request, appointments and job follow-ups. We do not share or sell mobile numbers or text-messaging opt-in information with third parties or affiliates for their marketing purposes. Information is shared only with the providers that deliver the messages for us. You can reply STOP to stop messages at any time and HELP for help. Message and data rates may apply. See our Terms of Service for the full text-message terms.

How long we keep it

We keep customer and job records for as long as we need them to provide service, handle warranty questions, meet tax and accounting requirements and resolve disputes. Requests that never became a job are deleted when they are no longer needed.

Security

We use reputable providers and limit access to the people who need it. No system is perfectly secure, so we can’t guarantee absolute security.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call us or write to us at the address above. You can opt out of text messages by replying STOP.

Children

This website is meant for adults arranging plumbing service. We do not knowingly collect information from children under 13.

Changes

We may update this policy as our website or services change. The date at the top shows the latest version.